Privacy Policy
Last updated: May 28, 2026
Neural Core Cloud ("NCC," "we," "our," or "us") is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at neuralcorecloud.com, interact with our products and services, or communicate with us directly.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Create a buyer account or submit a quote request through our platform
- Register as a business partner, reseller, or distributor
- Contact our sales team via email or our contact form
- Subscribe to our newsletter, product announcements, or marketing communications
- Participate in surveys, product reviews, or customer feedback programs
This information may include your name, business name, job title, email address, shipping and billing addresses, tax identification numbers, company size, and industry sector.
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies, web beacons, and similar technologies, including:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages viewed, links clicked, and time spent on the site
- Referring website or source (e.g., search engine, social media)
- Clickstream data and navigation patterns
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Business intelligence and lead generation services
- Publicly available business registries and databases
- Our hardware suppliers (e.g., Gigabyte, NVIDIA, AMD) for warranty and shipping purposes
- Payment processors and fraud prevention services
2. How We Use Your Information
We use the personal information we collect for the following business purposes:
Order Fulfillment
Process quote requests, generate invoices, coordinate shipping with hardware suppliers, and manage delivery logistics.
Customer Support
Respond to inquiries, provide technical support for GPU servers and networking equipment, and manage warranty claims.
Account Management
Maintain buyer accounts, track order history, manage pricing tiers, and administer credit terms for approved accounts.
Marketing & Communication
Send product updates, promotional offers, trade show invitations, and industry news (only with your consent where required).
Website Improvement
Analyze usage patterns, optimize site performance, and enhance the browsing experience for enterprise buyers.
Legal & Compliance
Comply with export control regulations, tax obligations, anti-fraud measures, and applicable data protection laws.
3. Cookie Usage
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver relevant content. We use the following categories of cookies:
| Category | Purpose | Duration | Required |
|---|---|---|---|
| Essential | Authentication, security, shopping cart functionality | Session / Persistent | Yes |
| Analytics | Traffic analysis, performance monitoring, user behavior tracking | Up to 2 years | No |
| Functional | Language preferences, region settings, saved searches | Up to 1 year | No |
| Marketing | Ad targeting, campaign effectiveness, retargeting | Up to 6 months | No |
You can manage your cookie preferences through your browser settings or by using the cookie consent banner displayed when you first visit our site. Disabling non-essential cookies may affect certain features such as analytics tracking and personalized content.
4. GDPR and CCPA Compliance
4.1 General Data Protection Regulation (GDPR)
For residents of the European Economic Area (EEA), we process personal data on the following lawful bases:
- Contractual necessity — to fulfill quotes and purchase orders
- Legitimate interests — to improve our services, prevent fraud, and communicate business updates
- Consent — for marketing communications, newsletter subscriptions, and non-essential cookies
- Legal obligation — for tax, export control, and regulatory compliance
Under the GDPR, EEA residents have the right to: access their personal data; rectify inaccurate information; request erasure ("right to be forgotten"); restrict or object to processing; data portability; and withdraw consent at any time. We respond to valid requests within 30 days.
4.2 California Consumer Privacy Act (CCPA / CPRA)
For California residents, we comply with the CCPA and CPRA. We do not "sell" personal information as defined under the CCPA. California consumers have the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information held by the business and its service providers
- Opt out of the sale or sharing of personal information
- Non-discrimination for exercising their privacy rights
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- Hardware Suppliers — to fulfill orders, arrange drop-ship deliveries, and process warranty claims (e.g., Gigabyte, NVIDIA, APC)
- Logistics Partners — shipping and freight carriers for delivery of equipment to your facilities
- Payment Processors — authorized billing and payment verification services
- Legal Requirements — in response to lawful requests from public authorities, to enforce our terms, or to protect the rights, property, or safety of NCC and its users
- Business Transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to affected users
6. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (TLS 1.2+ for data in transit, AES-256 for data at rest), access controls, regular security assessments, and employee training on data protection. Despite these safeguards, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Contact Us for Data Requests
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a data concern, please contact our Privacy Compliance Team:
✉Email: privacy@neuralcorecloud.com
📍Mail: Neural Core Cloud, Privacy Compliance Team, 100 Innovation Drive, Suite 400, San Jose, CA 95134, USA
We aim to respond to all verified data subject requests within 30 calendar days. Where legally required, we will provide a written response detailing the action taken.